Return Policy
This return policy is not a warranty. NEXRC HOBBY reserves the right to
change or cancel it at any time before accepting your order/return
claim. For refund purposes, you need to precisely follow the previous
return procedures. Also, you need to allow a reasonable period of time
for the product to arrive to us and pass an inspection process. Once
your return is accepted, we will credit or refund the total amount
(including shipping and taxes).
. You must pay the shipping for the returned item(s). For non defective
products shipped by NEXRC HOBBY or other companies, a restocking fee of
20% will be deducted from the total credit of returned item(s)
(excluding shipping and taxes).support@nexrc.com or send email to Customer Support
To request a Return Authorization Number, please contact our
Shipping and handling charges are not refundable (some exceptions
apply). All (accepted) defective products will be either credited or
exchanged. If your part(s) was defective, then we will exchange it
within 14 days after receiving your order. NO RETURNS WILL BE ACCEPTED
WITHOUT A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. RMA numbers are
valid for 10 days after issuing them. All RMA numbers must appear on
the outside box.
All purchases are final, unless the product is defective. Please examine
your package closely prior to opening the sealed package. Defective
products will be approved for return within 14 days from receiving your
order, and at your own expense (20 % restocking fee applies to all
opened items or missing parts). Returns must be 100% complete. New items
must be in an original and resalable condition, with all packaging,
manuals, original invoice, RMA (if available) and packing slip.
Shipping & Risks
Note: If you receive your order and notice any damage or alteration to
the box condition, please refuse to accept the item (USPS/UPS will
return the order back to us), or ask the courier guy to open/examine it
for you. Otherwise, neither USPS/UPS nor our company can be held
responsible for your actions. Ignoring this procedure will void your RMA
(RETURNED MERCHANDISE AUTHORIZATION, check below for details).
Shipping Insurance
We highly recommended to insure your item against loss or damage. NEXRC
will not responsible if package is not insured by buyers.
Shipping, Handling and Taxes
For International orders, shipping fee will depend on territories and
get free International Standard Shipping if purchased $200.00 and up
(excludes oversized items), or Free International Expedited Shipping if
purchased $400 and up (excludes oversized items). Please note,
additional "Remote Surcharge" by USPS may applied depending on your
residential area (zone). Normally this is out site the urban areas.
Our system is limited to identify every zones through out the world.
Once you placed an order, and if your area falls within the remote
category, we will confirm with you via the email about the final costs,
to whether or not to proceed with the additional Exrepress charges.
NEXRC shipping fee starting $3.50 and can get a Free First Class Shipping if purchased $50.00 and up (within US only and excludes oversized items).(max 13 ounces)
web site. Please note that shipping, handling and packaging boxes will
be adjusted with USPS/UPS, before delivering your order (usually takes
one business day). Once the product is delivered, you will be given a
tracking number to monitor your delivery status.USPS
Please be advised that USPS, UPS and our shipping companies have a fuel
surcharge besides the delivery fees. The fuel surcharge will be applied
to Priority Courier, Xpresspost, Expedited Parcel, Regular Parcel,
Xpresspost-USA/International, Puropak, Purolator International,
International/USA-Air Parcel and Surface Parcel. Small packets USA and
International will be excluded. If you like to verify our estimate for
your shipment through
Please note that U.S. and International orders are Tax Exempt (except
California), but some countries might apply their own tax fees.
We ship our products to U.S. (3 - 7 days) and Internationally (30 - 45
days). Be sure to enter your own name, shipping address and correct
telephone number in the SHIPPING FIELDS and the actual credit card
holder name, billing address and correct telephone number in the BILLING
FIELDS during the checkout process.